Shipping and Handling

"Delivered" status, but package has not arrived?

Our system's "Delivered" status is sometimes quick to report the delivery of merchandise. If the order does not arrive after 2 days of the "delivered" status, please send us an email addressing the issue and the Terracene team will investigate further.


Duties and Taxes

Your local customs agencies dictate duties and taxes, therefore, we do not have the ability to estimate these costs because each country varies. Terracene, LLC is not responsible for these costs, nor do we receive the funds from these charges. All items coming into the country are subject to review, in which duties may be applied and, in most countries, duties and taxes must be paid before the goods are released for delivery. For more information, please contact your local post office and/or customs agency.